Welcome to Ambur Basket. By accessing or using our website, mobile application, or placing orders through WhatsApp/phone, you agree to the following Terms and Conditions. Please read them carefully.
1. General
Ambur Basket is an online grocery delivery service operating in Ambur and surrounding areas. By using our services, you confirm that:
You are at least 18 years old, or using the service under the supervision of a parent/guardian. The information you provide is accurate and complete.
2. Products & Pricing
All products listed are subject to availability. Prices may change without prior notice. In case of pricing errors, we reserve the right to cancel or adjust orders with proper communication. Product images are for representation purposes; actual items may vary slightly.
3. Ordering & Delivery
Orders must include a valid delivery address and contact number. Delivery times may vary based on location, weather, traffic, or operational conditions. If delivery is not completed due to an incorrect address or unreachable contact number, re-delivery charges may apply.
4. Payment
We accept:
UPI / Wallets Cash on Delivery (COD) Online Payment through supported payment gateways
We do not store your card, bank, or UPI details. Payments are processed securely by third-party payment providers.
5. Cancellations & Refunds
Orders can be cancelled before packing or dispatch by contacting customer support. Once the order is out for delivery, cancellation may not be possible. Refunds, if applicable, will be processed within 3–7 business days through the original payment method. Perishable goods (vegetables, fruits, dairy, etc.) are not eligible for return unless damaged or spoiled at delivery.
6. Return Policy
Products may be returned at the time of delivery if:
They are expired, damaged, or not as described.
Customers must report any concerns within 24 hours of delivery with proof (photo/video).
7. User Conduct
You agree not to:
Use the service for fraudulent activities Interfere with or disrupt service operations Misuse our contact channels for spam or abuse
We reserve the right to refuse service to anyone violating these conditions.
8. Privacy
Your use of Ambur Basket is also governed by our Privacy Policy, which explains how we collect and protect your data.
9. Limitation of Liability
Ambur Basket will not be liable for:
Any indirect or consequential losses arising from service use Delays caused by conditions beyond our control (weather, network issues, etc.)
We always aim to ensure reliable service but cannot guarantee uninterrupted access.
10. Changes to Terms
We may update these Terms and Conditions from time to time. Updated terms will be posted on our website.
