We at Ambur Basket aim to deliver fresh groceries and quality products to your doorstep with care. Customer satisfaction is our priority, and we understand that issues can occur during delivery.
Please read our return and refund terms below:
1. Return Eligibility
Returns are accepted only if the product is damaged or defective at the time of delivery.
We do not accept returns for:
Change of mind after delivery
Products consumed or used after delivery
Incorrect storage or handling by customer
2. Proof Required for Return/Refund
To process a return, exchange or refund, customers must provide the following:
✔ Clear video proof recorded at the time of unboxing/delivery
✔ Video should clearly show the damaged product and packaging
✔ Complaint should be raised within 2 hours of delivery
If valid proof is not provided, the return/refund request may be rejected.
3. Refund / Exchange Terms
If the damage is verified:
Damaged items will be replaced (exchange) or
Refund will be issued to original mode of payment or as store credit
Refund/Exchange will be processed within 2–5 working days.
4. Non-returnable items
For safety and hygiene reasons, return is not applicable for:
